The City of Phoenix Aviation Department is seeking a Parking Superintendent to oversee the Airport Parking Program at Phoenix Sky Harbor International Airport. The Parking Program is comprised of approximately 25,500 parking spaces across nine facilities with approximately $85 million in annual gross revenue. This position oversees the Parking Section, including five staff.
The primary responsibilities of this position include administration and compliance oversight of the $9 million parking services management contract, ensuring great customer service, strategic planning, developing innovative measures, designing and implementing efficient, streamlined processes, and owning the Section’s Profit and Loss and Key Performance Indicators. This position negotiates and manages business agreements, prepares an annual budget, coordinates employee parking meetings, prepares and presents executive briefings, board reports, and City Council requests, and interacts with private sector and government entities, and other City Departments. This position coordinates with Aviation Divisions including Finance, Planning, Operations, Facilities, Audit, and Legal.
Minimum of five (5) years of professional-level experience in parking, rental car, or aviation,
Including three (3) years of experience must have been in a supervisory role.
Bachelor’s degree in airport or business management, or a related field. An equivalent combination of education and experience may be substituted.
All positions in the Aviation Department require individuals to pass a Federal Bureau of Investigation (FBI) background check prior to hire.
The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. https://forms.skyharbor.com/Content/Downloads/AviationEmploymentDisqualifiers.pdf
Knowledge of federal, state, and local laws, airport rules and regulations, and policies related to parking operations and aviation safety and security.
Knowledge of parking facility hardware and software.
Experience developing and implementing creative strategies to maximize revenue.
Experience creating and implementing business processes designed to increase efficiency and compliance.
Knowledge of principles and practices of employee supervision and experience managing, supervising, and motivating employees.
Ability to use data and information analysis to make meaningful insights that drive business decisions.
Experience in contract development, negotiation, and compliance in airport business environment.
Demonstrated ability to develop and maintain effective working relationships with all levels of Department management and employees, business partners, tenants, customers and representatives of governmental agencies.
Ability to exercise tact, discretion, and diplomacy when handling sensitive and confidential issues and situations; and to analyze complex problems, evaluate alternatives, and make sound recommendations.
Demonstrated ability to interpret, apply, and explain laws, ordinances, code, regulations and departmental policies related to aviation business operations environment.
Additional Salary Information: Comprehensive benefits package includes: 11.5 paid holidays, 12 vacation days, 15 sick days, free bus/light rail pass, traditional pension and 457/401 plans, tuition reimbursement upon hire, choice of Blue Cross/Blue Shield or Cigna HMO, PPO. For more details, visit:
The City of Phoenix is a four-time recipient of the "All American City" award, Governing magazine's only "Grade A City" in 2000 and the 1993 winner of the Carl Bertelsmann prize "Best Run City in the World". It has over 15,000 employees and values the diversity of its community and is a equal opportunity and affirmative action employer. Some of the benefits include: Medical and Dental Insurance,... Life Insurance, Annual Vacation and Sick Leave, Educational Reimbursement, Deferred Compensation Program, and Retirement Plan.