Major Responsibilities and Functions:

• Dispatches law enforcement, fire, operations and maintenance personnel via two-way radio to security, safety, and emergency incidents in coordination and cooperation with surrounding governmental agencies.
• Utilizes the California Law Enforcement System (CLETS) and the Justice Data Interface Controller (JDIC) software to assist law enforcement personnel to verify outstanding wants, warrants, NCIC, and DMV records.
• Communicates with mutual aid agencies in accordance with the National Incident Management System (NIMS) and the Airport Emergency Plan (AEP).
• Monitors the Automated License Plate Recognition System (ALRPS) on behalf of the Airport Police Department.
• Monitors and operates the Access Control Systems (ACS) and Digital Surveillance Video System (DVSS).
• Maintains daily operations and law enforcement records, report logs, contractor tracker and checklists.
• Provides customer service to travelers, tenants, agencies and airport staff.
• Monitors the facility fire alarm system.
• Monitors weather warnings via WSI Hubcast.
• Represents airport management when responding to incidents and emergencies as part of the Unified Incident Command under the Airport Emergency Plan and the Airport Security Program.
• Performs daily 14 CFR Part 139 inspections in a vehicle and on foot related to pavement management, signage, markings, lighting, wildlife mitigation, safety areas, aircraft operations and NAVAIDS in order to maintain the Airport’s Operating Certificate.
• Issues NOTAMs accordingly.
• Performs daily 49 CFR Part 1542 inspections related to airport security in order to ensure compliance with TSA regulations.
• Enforces and initiates corrective actions on all applicable Federal, State, local regulations as well as Airport rules, regulations, procedures and policies.
• Issues Notices of Violation related to airport safety, security and environmental requirements.
• Ensures timely and accurate recordkeeping of airfield and other airport activities as well as other documents necessary to maintain the Airport’s Operating Certification.
• Utilizes Access Control System, Digital Video Surveillance System, and any other communications systems during incident investigations.
  • Acts as a liaison between airport administration and the FAA, TSA, NTSB, ATCT and airport tenants by reporting and disseminating information regarding construction, emergency and other incidents affecting aircraft movement and airfield conditions.
• Operational oversight of airside construction projects.
• Manages gate utilization for air carrier gates.
• Performs Operations Coordinator duties in the Communications Center as required.
• Conducts landside inspections during nights, weekends and on holidays, as needed.
• Provides customer service over the phone and in person.
• Takes reasonable and necessary precautions to ensure personal health and safety.

Health and Safety Responsibilities:

• Takes reasonable and necessary precautions to ensure personal health and safety.
• Reports to management or mechanisms designated in safety program any and all conditions which affect the safety and health of the workplace.
• Reports to management all occurrences that cause injury or damage to any person or property.
• Complies with TBI Safety Program policies and procedures.

Qualifications:

• Graduation from an accredited college or university with a bachelor’s degree in aviation management or a closely related field, and minimum 2 years of experience in airport operations, airport communications center; or equivalent combination of education and experience.
• Working knowledge of 14 CFR Part 139 and associated Advisory Circulars as well as Part 77.
• Working knowledge of 49 CFR Part 1542 and associated Security Directives.
• Familiarity with law enforcement, fire department, aviation radio communications.
• Working knowledge of CLETS / JDIC, Access Control, Video Surveillance Systems, Facility Fire Monitoring Systems, and Emergency Paging Software.
• Ability to multi-task, maintain awareness, and respond effectively to emergency situations in a calm and controlled manner.
• Proficient with Microsoft Office; primarily Word, Excel and Access.
• Ability to type a minimum of 40 wpm.
• Ability to pass and maintain security clearance as required by role and TSA regulations.
• Ability to pass initial drug screen and subsequent drug screen tests, education and certification requirements.
• Maintains valid driver’s license with acceptable driving record.
• Availability to work additional hours as needed.
• Dependable, demonstrates initiative, attention to detail and sound judgment.
• Willingness to learn and take ownership of assigned projects as well as possess effective interpersonal and communication skills.
• Ability to write accurately, proficiently, and technically.
• Ability to follow verbal and written instructions.
• Effectively communicate verbally and in writing.

Working Conditions:

Physical Effort:

Operate motor vehicles, and ability to walk around construction sites, exposure.  Ability to walk climb stairs, stand, sit and drive as required to complete job duties.  Ability to evacuate via ladder or rope ladder in event of emergency.  While performing the duties of the position, the employee is regularly required to sit, stand and walk for extended periods of time throughout the course of daily activities.  The employee is regularly required to climb, lift, balance, stoop, kneel, crouch or crawl. 

Mental Effort:

This position works in a busy airport environment with constant interpersonal interaction with people of varying levels of sophistication.  The work day is subject to frequent interruptions and distractions.  Therefore, the ability to manage conflicting priorities and associated stress is critical to position success.  Stress associated with responding to/solving issues, inquiries and/or complaints from employees, passengers, airport tenants and regulatory agencies.  Operations are dynamic and situations may require immediate attention.  This position has high exposure to the public and requires a professional approach and demeanour under all conditions.  It also requires a genuine willingness to assist persons with a wide range of requests and needs, including individuals with disabilities.

Reporting Staff:

None

Normal Working Hours:

Willingness and ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis to respond to emergency incidents.