St. Joseph County Airport Authority (SJCAA) in South Bend, IN is seeking an enthusiastic, forward thinking individual for the position of, Information and Communications Center Agent (CCA). This position is primarily responsible for supporting the Airport Authority’s mission, vision and values.
This position promotes the safety and security of airport users by monitoring scanner radios for Airport, Mutual Aid and FAA frequencies. Acts as liaison among parties operating on different frequencies and will dispatch appropriate personnel to events on airport property when necessary. The position also monitors closed-circuit television screens for surveillance and safety purposes on an ongoing basis. In addition, position processes applications for airport-issued identification badges, creates the badges, maintains accurate records and ensures the compliance of those records. A CCA provides information and communicates with all departments and tenants at SBN and is ultimately known as a, Dedicated Customer Care Specialist for the traveling public!
High School diploma or equivalent. Specialized training in computer software helpful. Degree in Aviation Management, Criminal Justice, or Aviation Management helpful. Six months to one year customer service experience requiring public contact, answering multi-line telephone equipment, two-way radio and use of general office equipment such as computers, fax machine and copier. Experience in a communications center or a security background is preferred. Maintain valid Driver’s License
Weekends, holidays and shift work required.
Additional Salary Information: $10.00 is the approved starting rate. Includes Medical Benefit: Access to Employee Clinic and approved prescriptions plus our Employee Assistance Program (EAP) which offers many services to support employees and their families.
Internal Number: 004
About South Bend International Airport
The South Bend international Airport's stated mission is to "serve the traveling public and community" and the airport's vision is to "pursue continuous improvement to be the first choice for travel by being a premier community asset through the service and facilities." The airport staff are the people who will make the mission and vision happen.The airport has a total annual economic impact on the South Bend community in excess of $1.7 billion. The airport has four air carriers that provide nonstop flights to thirteen cities: Atlanta, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Fort Myers/Punta Gorda, Las Vegas, Minneapolis, New York City/Newark, Orlando/Sanford, Phoenix/Mesa, Sarasota/Bradenton and Tampa Bay/St. Petersburg.