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City of Philadelphia - Division of Aviation

Philadelphia, PA

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Rhinelander/Oneida County Airport, Rhinelander, WI 54501

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Senior Technical Support Specialist
The Senior Technical Support Specialist (Tier II) will be responsible for driving the highest possible level of customer satisfaction and loyalty post-sale, from implementation of our training and signage products through ongoing support, scheduled maintenance, problem diagnosis and resolution. The key to this role is to follow a disciplined technical approach to implementing effective support processes while maintaining and improving our impact with customers through concise, clear communication and urgent follow-up. This position will also work with the project management team to follow and update project progress, run reports, and ensure timelines are being met.


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