Technical Support Specialist in Alexandria, VA for American Association of Airport Executives

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Austin - Bergstrom International Airport

Technical Support Specialist

The Technical Support Specialist (Tier II) will be responsible for driving the highest possible level of customer satisfaction and loyalty post-sale, from implementation of our training products through ongoing use through problem resolution. The key to this role is to follow a disciplined business approach to implementing effective support processes while maintaining and improving our impact with customers. This position will also work with the project management team to follow and update project progress, run reports and ensure timelines are being met.

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