Primary duties and responsibilities:

• Plans, organizes, and implements logistical support for all certification and training programs, courses, and platforms
• Monitors events to ensure delivery of quality presentations in a compliant manner.
• Manages records of training events, facilitates interactivity in sessions, and supports both participants and instructors
• Responsible for certification data entry, maintenance, and reporting
• Assists with examination process and ensures quality control and timely correspondence with examinees
• Serves as planner and moderator for virtual and in-person events
  • Acquires presentation materials and prepares the platform/classroom prior to training, per instructor preferences and course guidelines
  • Manages registrants, event communications and provides support to attendees
  • Collects and analyzes customer feedback through surveys
• Addresses customer inquiries and requests concerning department products and services
• Provides and maintains excellent customer service support both virtually and in person
• Performs other duties as assigned

Education, prior work experience, and specialized skills and knowledge:

• Bachelor’s Degree in Aviation, Business, Management, Marketing, Public Administration or related
• Effective communication and presentation skills and the technological ability to operate in a virtual environment
• Quick and comprehensive learner with new subject areas and environments.
• Strong customer service, marketing, and organizational skills
• Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.
• Must be proficient with Microsoft Office inclusive of MS Outlook, Word, Excel, Teams and PowerPoint.
• Must possess strong typing skills and ability to document and run reports within database systems.
• Zoom experience preferred

About American Association of Airport Executives

The American Association of Airport Executives, a not-for-profit organization, is the largest professional organization for airport executives in the world, representing thousands of airport management personnel at public-use airports. AAAE’s primary goal is to assist airport executives in fulfilling their responsibilities to the airports and communities they serve. AAAE was founded in 1928. Since that time, AAAE has been successful at gathering airport management professionals throughout the country to a central area to discuss current aviation issues. This includes lobbying Congress for funds that would improve funding issues for airport improvement projects on behalf of airport management, creating perpetual relationships with federal agencies affecting the airport management community, and bridging gaps between federal agencies and airport management professions. Since 1954, AAAE has been training and certifying airport management professionals with proficiency evaluations similar to other professional organizations. The Accredited Airport Executive (A.A.E.) and Certified Member (C.M.) credentials are highly sought out by airport management executives throughout the wor...ld and are used as benchmarks to promote and appoint senior airport management professionals throughout North America and the Caribbean. AAAE trains thousands of airport employees each year through international, national, regional and on-site workshops and conferences. The Association also provides training through an in-house satellite-based training network, Digicast, which is a unique training service because it brings training directly to employee desktops. AAAE is the only provider of such satellite-based training for airports in the world. Additionally, AAAE has a reputation for adapting and responding to airport issues. The Association proactively creates learning environments that increase the retention of information among its attendees. AAAE also fosters a rich networking environment for its attendees that is designed to increase the sharing of information between airport professionals, regardless of airport hub size or level of airport activity.

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