The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway.
Description of Duties/Essential Functions of the Position
The Senior Landside Agent maintains a safe and efficient airport environment for passengers and personnel through landside road inspections, regulatory investigations, and responding to airport incidents. The Senior Landside Agent will provide support to security incidents and will assist with activities by acting in a lead capacity to Landside Agents for enforcement of safety, security, and airport rules/regulations, to ensure a seamless flow of passenger and vehicle movement.
A Senior Landside Agent performs tasks in a proactive manner and responds to all incidents with purpose. Senior Landside Agents must remain flexible with their shift schedule and work assignments; responsible for performing a variety of Landside Operations tasks including but not limited to; incident response, terminal/landside inspections, traffic management, and ground transportation regulatory inspections. This position builds long term relationships with tenants and airport guests based on trust and commitment, while anticipating the needs of guests and keeping customer retention at the forefront. In addition, the Senior Landside Agent strives to improve processing for pick-up and drop-off at William P. Hobby Airport, by focusing on Landside Operations tasks. Senior Landside Agents have a full understanding of tasks that are assigned for completion, identifying and correcting minor discrepancies, and resolving conflicts to the benefit of all parties involved. A Senior Landside Agent must work well with coworkers to ensure Landside Operations is successful in all areas of responsibility.
Other Responsibilities May Include but Are Not Limited To:
Inspect airport perimeter, roads, and tenant facilities. Prepares inspection and investigation reports. Reports to management unsafe conditions, policy, and procedure violations, and takes corrective action as needed.
Reports to management tenant activities not in compliance with airport leases, contracts, standards, policies, and procedures.
Inspects commercial vehicles and enforces compliance of applicable regulations. Issues citations and initiates vehicle towing.
Acts as an Operations field liaison during emergencies. Supports operational activities and maintains order during emergencies, follows the Airport Emergency Plan and other airport rules and regulations.
Follows the Airport Security Plan. Supports security activities and maintains reports of all incidents requiring Landside Operations.
Perform traffic and curbside management duties and enforces parking regulations.
Assist in the training of Landside Agents and may assume the role of an Airport Operations Supervisor-Landside.
Contributes to the team by performing other duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATIONREQUIREMENTS Requires a bachelor's degree in Aviation management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
EXPERIENCE REQUIREMENTS Two years of experience in airport operations, airport security, airport safety and/or any other related field is required.
Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.
OUR MISSION: We exist to connect the people, businesses, cultures and economies of the world to Houston
OUR VISION: Establish Houston as a 5-Star global air service gateway where the magic of flight is celebrated.
OUR STRATEGIC PRIORITIES:
Make our passengers happy
Act responsibly to achieve social, environmental and economic sustainability
Build the platforms for future success
Invest in our partnerships and our employees
OUR CULTURE
HAS is dynamic, diverse and multidimensional, like the exciting international city we serve. We're Houston-friendly with an inclusive culture and a “can-do” attitude. We encourage collaboration and cultivate teamwork across our divisions. We invite innovation and continuous improvement.
