The Assistant Director plays a critical role in defining and implementing initiatives for profitable and sustainable concession development related to business performance and revenue growth. Responsible for the management of concession properties, which are contractually leased for purposes of generating a revenue stream to the Metropolitan Airports Commission. Responsible for the design, development, management, and operation of MAC’s terminal concession program and nonaeronautical revenue development at both MSP terminals. This position’s responsibilities include, but are not limited to, leading the activities of a top ranked staff engaged in managing the airport concessions, developing new concepts and concessions, evaluating proposed operations, ensuring compliance with contract terms. This position is responsible for negotiating financial terms for tenants monitoring concession performance. Analyzes and evaluates external business trends; identifies and determines compatibility of new business concepts with the airports; and develops, markets, and promotes plans for integrating new business concepts with current MAC activities.
Minimum Requirements
Bachelor’s degree in business administration, public administration, or a related field.
Five years of progressively responsible work experience in concession management or commercial property/shopping center/restaurant development.
In lieu of a degree, nine years of work experience in concession management or commercial property/shopping center/restaurant development.
Experience managing, supervising, and directing professional staff, which included responsibility for hiring, coaching, rewarding, disciplining and terminating employees
Experience overseeing or managing solicitation processes.
Excellent decision making, problem solving and conflict resolution skills.
Experience in project management with the ability to establish plans, set priorities, coordinate activities, delegate tasks and responsibilities, and manage resources to achieve goals.
Strong writing skills for composing memos, policies, procedures, proposals, reports, and other specifications.
Experience making oral presentations to professional groups.
Excellent interpersonal communication, collaboration and listening skills.
Strong knowledge of customer service best practices in hospitality industries.
Intermediate skill level using Microsoft Word, Excel, and Outlook.
Valid state-issued driver’s license and a reliable vehicle to commute between job sites.
The Metropolitan Airports Commission (MAC) is a 700-person organization that owns and operates Minneapolis-St. Paul International Airport and six reliever airports in the Twin Cities area, bringing award-winning service and a seamless travel experience to our customers.
