Duties and Responsibilities: • Conducts terminal and land-side quality assurance audits and have oversight responsibilities related directly to the internal development of quality processes and procedures. • Acts as a liaison between all divisions with the department to ensure quality standards are met. • Ensures airlines and tenants follow rules and policies, to include but not limited to, ensure that the tenant is not utilizing space beyond the limits of their leased space. • Builds business relations with concessions, tenants, customers, and key airport stake holders to cultivate a positive, customer centered culture at MCI. • Performs terminal inspections, in partnership with Custodial leadership and Airport Operations to evaluate Terminal cleanliness and issue work requests when defic