Deputy Director, Operations, Customer Experience, and Compliance
Port Authority of New York & New Jersey
Application
Details
Posted: 21-Jan-26
Location: New York, New York
Type: Full Time
Salary: $250-$275,000
Salary Details:
This position offers a salary in the $250-$275,000 range. A starting salary at or near the top of the range is possible for the exceptional candidate.
The Port Authority of New York/New Jersey is seeking a Deputy Director, Operations, Customer Experience, and Compliance. This position plays a critical leadership role in shaping how a large, complex multi-airport system operates and serves its customers. This executive position is responsible for advancing modern governance frameworks, ensuring regulatory obligations are met, operational standards are consistently applied, and customer experience outcomes reflect global best practices. Based at 4 World Trade Center, the role operates at the intersection of safety, compliance, innovation, and service delivery across the region’s airports. A bachelor’s degree is required, with advanced education in aviation, business, or public administration preferred. Candidates will bring at least 15 years of progressively responsible aviation experience, including significant people leadership responsibility.
A bachelor’s degree is required, with advanced education in aviation, business, or public administration preferred. Candidates will bring at least 15 years of progressively responsible aviation experience, including significant people leadership responsibility. Deep knowledge of regulatory compliance, airport certification and safety standards, and both public- and private-sector aviation environments is essential. Professional certifications, licensure, and active industry engagement are highly regarded.
The Port Authority of New York and New Jersey
became the nation’s first bi-state agency when
it was founded in 1921. It builds, operates,
and maintains many of the most important
transportation and trade infrastructure assets in
the country. The agency’s network of aviation,
ground, rail, and seaport facilities is among
the busiest in the country, supports more than
550,000 regional jobs, and generates more than
$23 billion in annual wages and $80 billion in
annual economic activity.
