The Airport Business and Communications Manager is responsible for managing Eugene Airport’s non-aeronautical business activities, external relations, and communication support functions. This position focuses on General Aviation (GA) relations, marketing coordination, social media oversight, public information support, and commercial program coordination. The role serves as a key liaison between the airport, its tenants, users, media, and the broader community, ensuring consistent messaging, strong stakeholder relationships, and compliance with federal, state, and local requirements.

The successful candidate will be a collaborative, detail-oriented professional with strong communication skills, an understanding of airport operations and tenant environments, and the ability to represent the airport effectively to diverse audiences.

Classification:  Senior Management Analyst

Apply online: www.eugene.or-gov/jobs

Salary Range:  $44.83 - $60.52 / hourly; $93,246.40 - $125,881.60 / annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). You can learn more about our process at our How to Apply page.
Department/Division:  Public Works Eugene Airport
Benefits:  The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page.

Working at the City of Eugene 
The City of Eugene is located in the Willamette Valley, which offers a wide range of recreational activities to residents and visitors. Home to the University of Oregon, Eugene is a progressive community with engaged residents, a vibrant arts community and is known as Track Town USA; hosting national and international track and field events. Eugene offers many of the amenities of a larger city while retaining the feel and characteristics of a smaller city including a strong sense of community and a short commute to work with little traffic congestion.

Business & Commercial Program Support:
• Support oversight of airport concessions, commercial services, and non-aeronautical revenue programs.
• Assist with coordination of tenant communications related to construction, operational changes, and policy updates.
• Help prepare reports, presentations, and briefing materials for senior leadership, boards, and external stakeholders.
• Ensure compliance with FAA grant assurances, lease requirements, and applicable regulations related to property and revenue activities.

General Aviation Relations:
• Serve as the primary point of contact for General Aviation tenants and users, including hangar tenants, FBOs, flight schools, and transient GA operators.
• Coordinate with airport operations, engineering, and maintenance staff to address GA-related concerns, access issues, construction impacts, and operational changes.
• Support lease administration and tenant communications related to hangars, tie-downs, and GA facilities, ensuring alignment with FAA grant assurances and airport policies.
• Facilitate regular communication with GA stakeholders through meetings, briefings, and written updates.
• Assist with GA-focused events, outreach activities, and community engagement initiatives.

Marketing & Communications Coordination:
• Coordinate airport marketing efforts across departments to ensure consistent branding, messaging, and public-facing materials.
• Serve as the airport liaison to external marketing consultants, advertising vendors, and city communications staff as assigned.
• Assist in the development and implementation of marketing campaigns promoting air service, concessions, parking, and airport services.
• Support content development for print, digital, and on-airport promotional materials.

Social Media and Web Site Management:
• Manage and maintain the airport’s social media presence in coordination with City of Eugene communication policies.
• Develop, schedule, and publish social media content highlighting airport operations, tenant activity, travel information, community partnerships, and special events.
• Monitor social media channels for customer inquiries or issues and coordinate responses with appropriate airport staff.
• Track engagement metrics and provide periodic performance summaries to leadership.
• Oversee EUG web site content and updates

Public Information Officer (PIO) Backup:
• Serve as a designated backup to the Airport Public Information Officer when needed.
• Assist with media inquiries, public messaging, and information coordination during irregular operations, emergencies, or high-profile events.
• Support preparation of press releases, talking points, and public notices in coordination with airport leadership and City communications staff.
• Help ensure accurate, timely, and consistent public messaging across all communication channels.

General Responsibilities:
• Collaborate with airport departments and external partners to support overall airport goals and customer experience.
• Participate in special projects and cross-departmental initiatives as assigned.
• Represent the airport at community meetings, industry events, and stakeholder engagements as needed.

Core Competencies:
Stakeholder Engagement – Builds trust with tenants, users, and community partners.

Communication – Conveys clear, accurate, and timely information across platforms.

Coordination – Aligns marketing, messaging, and tenant communications effectively.

Accountability – Ensures compliance, consistency, and professionalism in all activities.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

A typical way to obtain the knowledge and abilities would be:

Experience:
Four and a half (4 ½) years of progressively responsible experience in airport administration, business management, communications, marketing, or tenant relations.

Training:
Bachelor’s degree in business, aviation management, communications, public administration, or a closely related field.  Master's degree preferred.

Preferred Qualifications:
Experience working in an airport, aviation, or public agency environment.

Familiarity with General Aviation operations and tenant environments.

Public communications / PIO experience.

Experience with social media management for a public-facing organization.

Accredited Airport Executive (A.A.E.) or Certified Member (C.M.) certification. Ability to obtain C.M. certification within 1 year of hire date.

The Ideal Candidate will possess the following knowledge, skills, and abilities:

Strong written and verbal communication skills.

Demonstrated ability to manage multiple priorities and work collaboratively across teams.

Proficiency in Microsoft Office and common digital communication platforms.

 

To view the full list of knowledge, skills, and abilities, please click - Senior Management Analyst