Under direct supervision of the Airport Operations Manager, this position assists in the daily operation of the Rick Husband Amarillo International Airport. Duties include providing guidance and supervision to Airport Operations Agents as they monitor video and conduct surveillance of the airport facilities and providing courteous Customer Service in the Airport Operations Center. Additional responsibilities include but are not limited to, ensuring that the Department of Aviation and its tenants follow federal, state, local, and/or county regulations for the safe and orderly operation of the Airport.

ESSENTIAL RESPONSIBILITIES

• Coordinates activities relating to video and physical surveillance of the airport and assisting with the associated investigations and incident report writing.
• Supervises staff who monitors alarm and security systems; dispatches Airport Police to active alarms; issues security violations.
• Supervises staff who operate telecommunications equipment to receive, process, and disseminate all calls coming into the Airport Operations Center, as well as notifying airport personnel and/or emergency services as needed.
• Serve as a Trusted Agent for the collection and issuance of security credentialing items, including but not limited to fingerprints, badge applications, and collection of fees for background checks and lost security credentials; maintain employee badges and criminal history checks.
• Performs Customer Service tasks including, but not limited to answering telephones, paging passengers over the airport paging system, communicating via radio, providing direction to the public, assisting callers by providing information about the location and nature of requests for airport services.
• As necessary, provides escorts to authorized personnel and equipment on the airfield and within the Security Identification Display Area (SIDA).
• As necessary, perform inspections of airside, landside, terminal buildings; issues NOTAMs as required to ensure compliance with local, state, and federal regulations.
• Follows and provides guidance on policies, procedures, and participates in programs as required by local, state, and federal regulations.
• Assists with program level tasks associated with the department.
• Assists Airport Operations Coordinators with SICP/AEP/IROPS related tasks.
• Attends staff meetings, as needed.
• Performs up to 12-hour shifts on weekends, nights, and holidays to fulfill staffing requirements.
• Performs other job-related duties as assigned.

 

MINIMUM REQUIREMENTS

Requires a bachelor’s degree in Aviation Management or a related field, FEMA Certificates NIMS 100, 200, 300, 400, 700, and 800 within three months of hire.  Prior experience in telecommunications and customer service preferred.  Valid Texas Driver’s License Required. Must pass a 10-year criminal background check and a drug-alcohol screening. Must complete fundamentals of airport operations training within six months of hire.    Bilingual preferred.  American Association of Airport Executives (AAAE) ACE related certifications preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the operations and activities associated with the operation of an international airport.
• Knowledge of the federal, state, and local rules, regulations and procedures governing the operation of a commercial service airport.
• Knowledge of modern communications practices, procedures, and equipment.
• Skill in conducting research, collecting information from multiple sources, and preparing routine reports.
• Skill in using standard office equipment such as Microsoft Office, Everbridge, CCure, Symphony, Google Earth, and other industry specific software.
• Skill in using common hand tools, test and evaluation equipment, and multiple radio systems.
• Ability to multitask and remain calm under emergency or stressful conditions.
• Ability to clearly communicate over radio equipment and telephones.
• Ability to maintain friendly working relationships with employees.
• Ability to read, write, and speak the English language proficiently.

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